Request a Correction to Personal Health Information

You can request a correction to your personal health information if you believe there is an error in the information contained in your health records at a Health PEI facility. The Health Information Act outlines specifically what Health PEI is permitted to change in these records, and what is not permitted to change, including professional opinions or observations in your health records.

How do I request a correction?

To request a correction, complete a Request to Correct Personal Health Information form (see button at the bottom of this page). 

Your request must include a detailed description of the information that you believe is incorrect and the correction you are requesting. 

You may be asked to provide documentation to support the correction (for example, providing a copy of photo identification if your date of birth is incorrect in your health records).

Can I request a correction to the personal health information of someone else?

You can request a correction for another person provided you have legal authority to act on their behalf as outlined in the Health Information Act. For example:

• a parent or guardian requesting a correction of their child's personal health information, if they do not have the capacity to make the request, or
• a family member of a person who does not have the capacity to make the request to Correct their own information. 

You may be asked to provide documentation to prove your authority to act on the person's behalf (for example, a birth certificate or custody order).

How will my request for correction be processed?

If the requested correction is made to your health records, you will receive written confirmation from Health PEI that the correction has been made. 

If Health PEI is unable to make the requested correction, you will receive a letter explaining the reason for denying your request. You will be given the opportunity to have a Statement of Disagreement attached to the information in your health record. 

By law, Health PEI is required to respond to your request for a correction of personal health information within 30 days of receiving your request.

Is there a fee for requesting a correction?

There is no fee for requesting a correction to personal health information.

Who do I contact if I have more questions on requesting a correction?

If you have questions about requesting a correction to your personal health information, contact the Health PEI Privacy Officer:

Access to Information and Privacy Team
PO Box 2000, 16 Garfield Street
Charlottetown, PE   C1A 7N8

Telephone:  902-569-7734
Fax: 902-368-6136

Email:  healthprivacy@ihis.org
Feedback:  Send Health PEI patient feedback

To update the address or telephone number on your PEI Health Card: 

Call PEI Medicare at 1-800-321-5492. (Do not use this form)